夸克网盘
10积分
该课程对商务邮件全场景写作技巧进行系统化解析。涵盖积极能量表达四法则、面试感谢信撰写模板、客户投诉应对策略等内容。重点指导运用正面语言构建温暖有力的感谢邮件，通过三步骤处理极端愤怒邮件，掌握向上级、同事、客户道歉的艺术。课程包含建设性反馈的“该做与禁忌”原则、优雅离职信撰写方法及异议表达技巧，还解析求职自荐信吸引力提升策略与坏消息传递话术。针对职场常见痛点，提供无抱怨式催办技巧与跨部门协调方案，配套客户维护邮件模板与危机处理流程。适用于外贸沟通、内部协作、客户关系管理等多元场景，能帮助学员全面提升邮件沟通效率与职业形象。
1. Positive energy email Part I-How to use positive words.pdf326.48KB2. Positive energy email Part II-4 rules to make your email full of positive energy.pdf304.26KB3. Does your email catch a cold Part I- 6 rules to help your email not catch a cold.pdf245.81KB4. Does your email catch a cold Part II-6 rules to help your email not catch a cold.pdf231.32KB5. Do you really know how to say thank you Part I-3 rules to make your thank-you sound warm and powerful.pdf247.91KB6. Do you really know how to say thank you Part II-How to write excellent thank you message after interview.pdf307.33KB7. Do you really know how to say thank you Part III-Heartfelt thank you letters sharing.pdf259.97KB8. Effective feedback Part I-How to share positive feedback.pdf225.51KB9. Effective feedback Part II-How to share constructive feedback-Dos.pdf255.25KB10. Effective feedback Part III-How to share constructive feedback-DON'TS.pdf315.02KB11. Introduction Part I-Pave the way to success-How to introduce others with care.pdf339.59KB12. Introduction Part II-Pave the way to success-How to introduce yourself effectively.pdf332.98KB13. Introduction Part III-Pave the way to success-How to present an attention-grabbing cover letter.pdf384.81KB14. Say goodbye elegantly -How to write a warm farewell letter at job which nurtures new opportunities.pdf273.64KB15. The art of apology Part I-How to apologize to superiors, peers and subordiantes.pdf466.63KB16. The art of apology Part II-How to apologize to customers.pdf387.65KB17. Angry Emails Handling Part I-How to handle angry emails from your company.pdf315.1KB18. Angry Emails Handling Part II-How to handle angry emails from your customers.pdf368.52KB19. Angry Emails Handling Part III-3 Steps to deal with angriest email of all angry emails.pdf327.67KB20. Remind people without whining Part I-How to remind peers and superiors gently and effectively.pdf329.82KB21. Remind people without whining Part II-How to remind customers without irritating them.pdf353.98KB22. Share Bad News Part I-How to share bad news without co-workers.pdf335.1KB23. Share Bad News Part II-How to share bad news with customers.pdf315.25KB24. Agree to disagree-How to disagree with people politely.pdf300.67KB
1. Positive energy email Part I-How to use positive expression.mp312.87MB2. Positive energy email Part II-4 rules to make your email full of positive energy.mp313.88MB3. Does your email catch a cold Part I- 6 rules to help your email not catch a cold.mp312.93MB4. Does your email catch a cold Part II-6 rules to help your email not catch a cold.mp312.85MB5. Do you really know how to say thank you Part I-3 rules to make your thank-you sound warm and powerful.mp314.58MB6. Do you really know how to say thank you Part II-How to write excellent thank you message after interview(3).mp316.06MB7. Do you really know how to say thank you Part III-Heartfelt thank you letters sharing.mp39.6MB8. Effective feedback Part I-How to share positive feedback.mp311.77MB9. Effective feedback Part II-How to share constructive feedback-DOS.mp316.62MB10. Effective feedback Part III-How to share constructive feedback-DON'TS.mp315.88MB11. Introduction Part I-Pave the way to success-How to introduce others with care.mp318.99MB12. Introduction Part II-Pave the way to success-How to introduce yourself effectively.mp325.48MB13. Introduction Part III-Pave the way to success-How to present an attention-grabbing cover letter.mp317.61MB14. Say goodbye elegantly -How to write a warm farewell letter at job which nurtures new opportunities.mp316.03MB15. The art of apology Part I-How to apologize to superiors, peers and subordinates.mp320.85MB16. The art of apology Part II-How to apologize to customers.mp318.38MB17. Angry emails handling Part I-How to handle angry emails from your company.mp316.98MB18. Angry emails handling Part II-How to handle angry emails from your customers.mp322.87MB19. Angry emails handling Part III-3 Steps to deal with angriest email of all angry emails.mp321.92MB20. Remind people without whining Part I-How to remind peers and superiors gently and effectively.mp320.8MB21. Remind people without whining Part II-How to remind customers without irritating them.mp319.17MB22. Share bad news Part I-How to share bad news without co-workers.mp318.78MB23. Share bad news Part II-How to share bad news with customers.mp319.43MB24. Agree to disagree-How to disagree with people politely.mp324.01MB
Instructions.txt1.6KB
